Privacy Policy

1. Who we are

VisaAxis ("we", "us", "our") is a South African immigration consultancy based in Johannesburg, South Africa. We can be reached at info@axisadvisoryza.com.

2. Information we collect

When you submit our enquiry or assessment form, contact us by email, or instruct us to act on a visa or residency matter, we may collect:

• Identifying information such as full name, nationality, ID or passport number
• Contact details: email address, telephone number, physical address
• Information about your immigration history and current visa status
• Employment, education, financial and family information relevant to your matter
• Supporting documents you provide (passports, qualifications, contracts, references)
• Technical data such as IP address and browser type when you visit our website

3. How we use your information

We use your personal information to:

• Respond to enquiries and provide a free assessment of your matter
• Render the immigration consultancy services you instruct us on
• Prepare and lodge applications with the Department of Home Affairs and other authorities
• Communicate with you about the progress of your matter
• Comply with our legal, regulatory and professional obligations
• Improve our website and services

4. Lawful basis

We process your personal information on the basis of your consent, the performance of our mandate to you, our legal obligations, and our legitimate interests in operating and improving our consultancy.

5. Sharing your information

We do not sell your personal information. We may share it only where necessary with:

• The Department of Home Affairs and other South African government authorities
• Foreign embassies, consulates and immigration authorities
• Translators, notaries, attorneys and other professionals engaged on your matter
• Reputable IT, hosting and communications service providers under written agreements
• Any party where required by law or court order

6. Retention

We retain your personal information only for as long as is necessary to provide our services, comply with our legal and regulatory obligations, and resolve disputes. Files are typically retained for at least five (5) years from the date of last instruction, after which they are securely destroyed.

7. Security

We take reasonable technical and organisational measures to safeguard your personal information against loss, unauthorised access, alteration or disclosure, including access controls, encrypted transmission and secure storage.

8. Your rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of inaccurate information
• Object to or restrict certain processing
• Withdraw any consent you have given
• Lodge a complaint with the Information Regulator of South Africa

9. Cookies

Our website uses essential cookies for functionality. We may also use limited analytics cookies to understand how visitors interact with the site. You can disable cookies in your browser settings.

10. Contact us

For any privacy-related questions or requests, please email info@axisadvisoryza.com.